Privacy Policy

We process personal data in accordance with applicable laws, including Kenya’s Data Protection Act, 2019 and its regulations where applicable. This Policy covers data collected online and offline (e.g., by phone or in-store).

• Identifiers: name, phone number, email address, delivery address, order IDs.
• Payment info: mobile money references (e.g., M-Pesa), masked card details (processed by providers).
• Device/usage: IP, browser type, pages viewed, referrers, timestamps, analytics.
• Support content: calls, emails, chat, social messages you send to us.

We do not knowingly collect sensitive data unless you provide it for support.

• Process/deliver orders; confirmations and invoices.
• Customer support, warranty facilitation, service updates.
• Improve our Website, products, and experiences.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our Terms.
• With consent, send marketing you can opt out of anytime.

• Contract: fulfill purchases and provide services.
• Consent: marketing communications & certain cookies/analytics.
• Legal obligation: tax, accounting, anti-fraud.
• Legitimate interests: security, improvement, operations.

We share data only as necessary:

• Fulfillment partners: couriers/riders for delivery.
• Payment processors: banks, M-Pesa, card gateways.
• Service providers: hosting, analytics, support tools.
• Legal & compliance: to comply with law or protect rights/safety.

We do not sell your personal information.

We use cookies for core functionality, preferences, and analytics. You can control cookies in your browser; disabling some may affect performance. See our Cookie Notice.

We retain personal data only as long as necessary for the purposes described and to meet legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize it.

We use administrative, technical, and physical safeguards to protect personal data from unauthorized access, loss, or misuse. No method is 100% secure; we continuously improve our measures.

If data is transferred outside Kenya, we do so per law with appropriate safeguards (e.g., contractual protections).

Subject to law, you may access, correct, delete, object to, or restrict processing of your data, and withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may verify your identity.

Our Website is not directed to children under 18. If you believe a child provided data to us, please contact us so we can delete it.

We may update this Policy periodically. The “Last Updated” date above reflects the latest version. Continued use after changes means you accept the updated Policy.

Note: This Policy provides general information and is not legal advice.